Refund policy

Refund & Return Policy

Truhetu Digital Media Pvt Ltd ("Truhetu", "we", "us") runs store.truhetu.com. This policy explains how returns, replacements and refunds work for orders placed on our store.

1. Printed apparel (made to order)
Every T-shirt and apparel item is printed only after you order it. For that reason, we don't accept returns for change of mind, a wrong size you selected, or a colour you no longer want. Please check the size chart before ordering.

We will replace your item or refund you in full if:

  • the item arrives damaged or defective (misprint, tear, stain, faded or peeling print),
  • you receive the wrong product, design, size or colour compared with your order, or
  • your parcel arrives incomplete.

How to raise a request:

  • Email hello@truhetu.com within 5 days of delivery.
  • Include your order number, an unboxing video (mandatory), clear photos of the issue, and photos of the original packaging.
  • Please don't send anything back before we reply. Items returned without approval can't be accepted.

If your request is approved, we'll send a free replacement or arrange a reverse pickup. Keep the item unused, unwashed and in its original packaging until it's collected. If pickup isn't available at your pincode, we'll share our return address and reimburse reasonable shipping costs.

Requests raised after 5 days, or without an unboxing video, may not be eligible.

2. E-books and digital study guides
E-books, PDFs and study guides (including the UPSC series, the AI Series and Prep guides) are delivered instantly as downloads. Because of this, they are non-refundable once the order is placed.

We will help or refund you if:

  • your download link doesn't work, or the file is corrupted or incomplete,
  • you were charged twice for the same order, or
  • you received a different product from the one you paid for.

Email hello@truhetu.com within 7 days of purchase with your order number. In most cases we'll fix the issue by sending a working file. If we can't, we'll issue a full refund.

3. Non-returnable items

  • Apparel without a damage, defect or wrong-item issue
  • Items that have been worn, washed or altered
  • Digital products, except in the cases listed above
  • Sale or discounted items, unless they are damaged, defective or wrong
  • Gift cards

4. Exchanges
Since apparel is printed on demand, we don't offer size or style exchanges. If you need a different size, please place a new order. If your item is damaged or wrong, we'll replace it with the correct item at no cost to you.

5. Order cancellation
You can cancel an apparel order within 12 hours of placing it, as long as it hasn't gone to print. Email us at hello@truhetu.com to cancel. Once printing has started, the order can't be cancelled. Digital orders can't be cancelled once they are delivered.

6. Lost or undelivered orders
If tracking confirms your parcel was lost in transit, we'll send a replacement or give you a full refund. Please make sure your address and pincode are correct when ordering. We can't take responsibility for parcels lost or returned because of an incorrect address, and re-shipping those orders will need to be paid for. For Cash on Delivery orders, please accept the parcel on delivery. Refused COD orders may affect your ability to use COD in the future.

7. Refunds
Once we've reviewed your request, we'll let you know by email whether it's approved.

  • Prepaid orders: the refund goes back to your original payment method (UPI, card, net banking or wallet) through Razorpay within 5–7 business days.
  • Cash on Delivery orders: we'll refund to a UPI ID or bank account you share with us, within 5–7 business days of receiving those details.

Shipping or COD charges are refunded only when the issue was caused by us (damaged, defective, wrong or lost item). If 10 business days have passed since approval and you still haven't received your refund, please write to hello@truhetu.com.

8. Contact us
Truhetu Digital Media Pvt Ltd
No. 747, Sarvodaya Sangh Building, Marudhamalai Road, Coimbatore, Tamil Nadu 641041, India
Email: hello@truhetu.com
Website: store.truhetu.com

We aim to reply to all requests within 48 hours (Monday–Saturday).

Last updated: 3 October 2026