The short version
- Cancel free before production starts — usually within 12 hours.
- Damaged, defective or wrong item? Replaced or refunded, no argument.
- No returns for change of mind or a wrong size chosen at checkout.
- Approved refunds land in 7–10 business days.
Every Truhetu product is printed and made for you after you order. That keeps waste down, but it also means we can't restock or resell a returned item. Here's exactly when we cancel, replace or refund.
On this page
1. Cancelling an order · 2. Returns and exchanges · 3. When we replace or refund · 4. How to raise a claim · 5. Refund timelines · 6. Digital products · 7. Failed deliveries · 8. Contact
1 Cancelling an order
You can cancel before your order enters production — usually within 12 hours of placing it. Email hello@truhetu.com with your order number as soon as possible. Once production begins, the order can no longer be cancelled.
If we cancel your order ourselves — a production issue, a pricing error, an undeliverable address — you get a full refund, including any shipping charge.
2 Returns and exchanges
Because items are made to order, we don't accept returns or exchanges for:
- Change of mind after the order is placed.
- The wrong size selected at checkout — please check the size guide first.
- Minor variation in print placement, size or shade, normal for made-to-order printing.
- Colours looking slightly different from your screen.
3 When we replace or refund
We replace free of charge, or refund in full, if your order arrives:
Damaged
Harmed in transit
Defective
Print or stitching fault
Wrong
Different item, size or design
Incomplete
Item missing from a bundle
4 How to raise a claim
We review every claim within 2 business days. You usually won't need to ship anything back — and if we do ask, we cover the return cost.
5 Refund timelines
Approved refunds go back to your original payment method through Razorpay and typically reach you within 7–10 business days, depending on your bank or card issuer. We email you when the refund is initiated.
Replacements go into production as soon as they're approved and ship on the normal timeline.
6 Digital products
E-books, PDFs and wallpapers are non-returnable and non-refundable once the download has been delivered. One exception: if the file is corrupted or we sent the wrong file, tell us and we'll fix it or refund you.
7 Failed or refused deliveries
If a parcel returns to us because the address was incomplete, nobody was reachable or delivery was refused, we can reship once you pay fresh shipping, or refund the item value minus the original shipping cost.
8 Contact us
Truhetu Store
Email: hello@truhetu.com
Phone: +91 88868 86363
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST