Shipping & Delivery Policy

Effective 18 September 2026

The short version

  • We ship across India. Digital downloads go anywhere.
  • Made to order: 2–4 business days to produce, then 4–12 days to deliver.
  • Tracking link by email or SMS the moment it ships.
  • Downloads arrive within minutes of payment.

2–4 days

Production time

4–7 days

Metro delivery

6–12 days

Rest of India

1 Where we ship

We currently ship across India only. Digital products — e-books, PDFs and wallpapers — are available anywhere, since they're delivered as downloads.

2 Processing time

Apparel, bottles and gear are printed on demand, so each order is produced after you place it. Production normally takes 2–4 business days before the parcel is handed to the courier.

3 Delivery time

  • Metro and major cities: 4–7 business days after dispatch.
  • Other cities and towns: 6–10 business days after dispatch.
  • Remote and interior pin codes: up to 12 business days after dispatch.

These are estimates, not guarantees. Business days exclude Sundays and public holidays.

4 Shipping charges

Shipping charges, where they apply, are calculated and shown at checkout before you pay. Any free-shipping threshold or offer is stated on the product page or at checkout.

5 Tracking your order

You'll get a dispatch email or SMS with a tracking link as soon as your parcel leaves our fulfilment centre. Tracking can take 24 hours to start updating. You can also check any time on our Track Your Order page.

6 Delays

Deliveries can be delayed by courier backlogs, weather, strikes, festival-season volume or local restrictions. We'll help you chase any parcel running late, but we can't be held liable for courier delays.

7 Address accuracy

Please enter a complete address with the correct pin code and a reachable phone number. Couriers usually attempt delivery two or three times. Parcels returned because of a wrong address or unreachable number are handled under our Refund & Cancellation Policy.

8 Multiple items

Orders with several items may ship in more than one parcel and arrive on different days, especially when apparel and gear are produced separately. You're charged shipping only once.

9 Digital products

Downloads are delivered by email and to your account as soon as payment is confirmed — usually within minutes. If nothing arrives, check your spam folder first, then write to us.

10 Damaged parcels

If a parcel arrives visibly damaged or already opened, photograph it before unpacking and email us within 48 hours. See the Refund & Cancellation Policy for what happens next.

11 Contact us

Truhetu Store
Email: hello@truhetu.com
Phone: +91 88868 86363
Support hours: Monday to Saturday, 10:00 AM – 6:00 PM IST